Scheduled Maintenance on December 5th: Important Information for Traders

At Bitsgap, we are committed to delivering a seamless and reliable trading experience. To ensure the continued stability and performance of our platform, we will be conducting scheduled maintenance on December 5th, 2024, from 03:30 UTC to 06:30 UTC (3-hour window).

Here’s everything you need to know about the upcoming maintenance, how it might impact your trading, and the steps you can take to prepare.

Why Maintenance Is Necessary

Our trading system optimization process is performed in stages to enhance performance and reliability. During this time:

• Some equipment is temporarily disconnected for updates and reconnected once the necessary work is complete.
• The load from disconnected equipment is redistributed to the remaining active components, ensuring the system continues to operate throughout the maintenance period.

While we aim to minimize disruptions, it's important to note that minor delays or temporary slowdowns may occur during this time due to increased loads on the operational elements.

What Does This Mean for Traders?

1. Your Data Is Safe

Rest assured, all your information on the platform—including bot structures, orders, positions, and API data—will remain intact throughout the maintenance process. There will be no loss of data.

2. Potential Slowdowns

During the maintenance window, you might experience the following:

• Login delays or temporary unavailability of the platform.
• Slower response times in the interface when making changes.
• Delays in order placement and updates from exchanges (e.g., retrieving order execution information).

3. Automation Is Protected

Our automatic order recovery system will actively monitor for any potential conflicts and ensure your trading bots resume stable operation once the maintenance is complete.

Recommendations for Traders During Maintenance

To minimize disruptions to your trading activities, we recommend the following precautions:

1. Avoid Frequent Login Attempts

If you're unable to log in during maintenance, avoid repeated login attempts, which can place additional load on the system.

2. Refrain from Changing API Keys or Exchange Settings

Do not modify your API keys or reconnect exchanges until maintenance is fully complete to avoid synchronization issues.

3. Hold Off on Launching New Bots or Trades

Avoid creating new bots or opening new trades during this time, as this could increase the system's load and lead to delays.

4. Minimize Risks in Complex Pairs

If you're trading highly volatile futures pairs with high leverage, consider reducing your exposure. These trades require high system activity, which may be affected during maintenance.

Key Details

• When? December 5th, 2024, from 03:30 UTC to 06:30 UTC (3 hours).
• What to Expect?
  • Difficulty logging into the platform.
  • Temporary slowdowns in system performance.
• Important Notes:
  • No data will be lost during maintenance.
  • Trading bots, orders, and positions will resume normal operations once maintenance is complete.

Need Help?

We understand that any downtime can be inconvenient, and we appreciate your patience as we work to enhance your trading experience. If you have any questions or concerns, please don’t hesitate to reach out to us:

• Email: support@bitsgap.com
• Live Chat: Available on the Bitsgap website & platform

Thank you for your understanding and continued trust in Bitsgap.

A Final Note

We understand that any system maintenance can cause concern among active traders. However, we want to reassure you that this planned maintenance is both necessary and carefully orchestrated to minimize any impact on your trading activities.

Remember, your data is completely safe—all your bot configurations, orders, and positions will remain intact throughout the maintenance period. 

While you might experience some temporary slowdowns or login difficulties during this period, our automatic order recovery system will be working diligently to maintain stability. 

We deeply value your trust in Bitsgap as your trading platform of choice. This maintenance is part of our ongoing commitment to providing you with the most reliable and efficient trading experience possible.

Stay safe and happy trading!