Subscription Management

<p>Upgrading your Bitsgap subscription to a higher-tier plan is a quick and easy process. Here's how you can do it.</p>
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<h3 id="h_01JJ43QHDPQTHFJCFCF1SQTXWN">Overview</h3>
<ul>
<li><a href="#h_01JJ43PHE8HZETBMCJ4354C47P">Steps to Upgrade Your Plan</a></li>
<li><a href="#h_01JJ43PHE81D68NWB659XABWXQ">What Happens After Upgrading</a></li>
</ul>
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<h3 id="h_01JJ43PHE8HZETBMCJ4354C47P">Steps to Upgrade Your Plan</h3>
<ol>
<li>
<strong>Log in to Your Bitsgap Account</strong>:
<ul>
<li>Start by logging into your Bitsgap account and navigating to the <strong>Manage Plans</strong> page.</li>
</ul>
</li>
</ol>
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<li>
<strong>Click on the [Upgrade] Button</strong>:
<ul>
<li>On the <strong>Manage Plans</strong> page, click the <strong>[Upgrade]</strong> button to begin the upgrade process.</li>
</ul>
</li>
</ol>
<ol start="3">
<li>
<strong>Choose Your New Plan</strong>:
<ul>
<li>Select the new plan you want to upgrade to, and click <strong>[Upgrade to…]</strong>.</li>
</ul>
</li>
</ol>
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<li>
<strong>Select a Payment Method</strong>:
<ul>
<li>Choose your preferred payment method and press <strong>[Continue]</strong>.</li>
</ul>
</li>
</ol>
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<h3 id="h_01JJ43PHE81D68NWB659XABWXQ">What Happens After Upgrading</h3>
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<li>The system will display what will happen to your previous plan. For instance:
<ul>
<li>If you have 6 months of an <strong>Advanced plan</strong>, you will be credited with 3 months of a <strong>Pro plan</strong> (and may receive extra months based on the new plan's subscription).</li>
</ul>
</li>
</ul>
<p class="wysiwyg-indent2 wysiwyg-text-align-center"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/18045019300764" width="520" height="426"></p>
<ul>
<li>Once the upgrade is processed, you will gain access to additional features and a higher bot limit.</li>
</ul>
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<h3 id="h_01JJ43XM4Q87GW5Z3STECRSPGV">What's Next</h3>
<ul>
<li>
<strong><a href="https://bitsgap.com/helpdesk/category/9837286833180-Trading-Bots">Maximize Your Crypto Market Potential</a></strong>: Don’t miss out on the full power of crypto trading. Explore advanced strategies and tools to elevate your trading game on Bitsgap!</li>
<li>
<strong><a href="https://bitsgap4907.zendesk.com/hc/en-us/articles/9978012800668">Learn How to Pay for Your Subscription with Cryptocurrency</a></strong>: Discover the benefits and simple steps to use cryptocurrency for securing your Bitsgap subscription.</li>
</ul>
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<h3 id="h_01JJ43ZP4CVPSK53HPBBATQ54Q">Need Assistance?</h3>
<p>If you encounter any issues or have questions, don’t hesitate to contact the Bitsgap <a href="mailto:support@bitsgap.com"><span class="wysiwyg-underline" style="color: #1155cc;">Customer Support</span></a> Team.</p>

How to Upgrade Your Subscription

<p>To manage your Bitsgap subscription, visit the <strong>Manage Plans</strong> page, where you can view and adjust the details of your current plan, such as subscription terms and payment methods.</p>
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<h3 id="h_01JJ445FFM0XHVY1VZPW2HRZVJ">Key Sections</h3>
<h4 id="h_01JJ447ZQXYX17H36DDYZVWEFV">Current Plan Information</h4>
<ul>
<li style="list-style-type: none;">
<ul>
<li>View your active plan (Trial, Basic, Advanced, Pro, Limited, Free).</li>
<li>Check the expiration date and how much time remains on your current plan.</li>
<li>Review the subscription activity, including the date of the next auto-renewal.</li>
</ul>
</li>
</ul>
<p>Auto-Renewal</p>
<p class="wysiwyg-indent1 wysiwyg-text-align-center"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/18045395946268" width="402" height="209"></p>
<ul>
<li>You can <strong>cancel auto-renewal</strong> by clicking the [Cancel auto-renewal of subscription] button. This will stop future payments but will not affect your active bots or orders. See more about auto-renewal in <a href="https://bitsgap4907.zendesk.com/hc/en-us/articles/9977460122396">this article</a>.</li>
</ul>
<h4 id="h_01JJ449E1WNMC87364EW9ZF7XH">Billing Information</h4>
<p class="wysiwyg-indent1 wysiwyg-text-align-center"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/18045380257180" width="401" height="218"></p>
<ul>
<li>To update your payment card details, click the [Renew a card] button.</li>
</ul>
<h4 id="h_01JJ449YVTP4D9RV83ZJQYY1P8">Plan Upgrade or Extension</h4>
<ul>
<li style="list-style-type: none;">
<ul>
<li>You can <strong>upgrade</strong> or <strong>extend</strong> your plan by selecting the appropriate option ([Upgrade] or [Extend]). This will take you to the "Upgrade plan" page. Read more about it <a href="https://bitsgap4907.zendesk.com/hc/en-us/articles/9977823378716">here</a>.</li>
</ul>
</li>
</ul>
<h4 id="h_01JJ44AHZVARW0GK4RRRH2T3SK">Invoices</h4>
<p class="wysiwyg-indent1 wysiwyg-text-align-center"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/18045380257692" width="577" height="249"></p>
<ul>
<li>View and download your invoices by navigating to the <strong>Settings &gt; Billing History</strong> page.</li>
</ul>
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<p><strong>What's Next</strong></p>
<ul>
<li>
<strong><a href="https://bitsgap4907.zendesk.com/hc/en-us/articles/13569981938716">Learn About Payment Restrictions for Certain Countries</a></strong>: Understand regional limitations and ensure a smooth payment process for your Bitsgap subscription.</li>
<li>
<strong><a href="https://bitsgap4907.zendesk.com/hc/en-us/articles/9977596860956">How to Purchase a Subscription as a Corporate Client</a></strong>: Explore the step-by-step guide to secure a Bitsgap plan tailored for corporate clients.</li>
</ul>
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<h3 id="h_01JJ44TNXSWFTP7KEPC02PAP24">Need Assistance?</h3>
<p>If you encounter any issues or have questions, don’t hesitate to contact the Bitsgap <a href="mailto:support@bitsgap.com"><span class="wysiwyg-underline" style="color: #1155cc;">Customer Support</span></a> Team.</p>
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How to Check and Manage Your Plan

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<p>Auto-renewal allows you to automatically prolong your subscription without making any payments manually. It is enabled <strong>automatically</strong> after you purchase a plan. This is a very handy feature as you do not have to keep track of your subscription expiration date.</p>
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<p class="notes"><strong>Note<br></strong>The auto-renewal feature is available only when paying with a credit/debit card or PayPal.</p>
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<h2 id="h_7eb3c5ee5c">How to cancel recurring payments?</h2>
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<p>However, there are some cases when auto-renewal is not needed. For instance, you would like to use the paid plan for one month without further renewal. Here are a few steps on how to cancel your recurring payments:</p>
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<p>1. Log into your Bitsgap account.</p>
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<p>2. Navigate the mouse cursor to your profile icon and go to the <a href="https://app.bitsgap.com/settings/plan" target="_blank" rel="nofollow noopener noreferrer">Manage plans</a> page.</p>
<p>3. Cancel your auto-renewal by clicking the <strong>[Cancel auto-renewal of subscription] </strong>button.</p>
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<p>Now it is canceled! The paid plan <strong>will remain active</strong> until the expiration date, even after the auto-renewal feature is disabled. Cancellation of your recurring payments <strong>will not affect your bots or orders; they</strong>&nbsp;will remain active until the end of the paid period.</p>
<hr>
<p>What's Next</p>
<ul>
<li>
<strong><a href="https://bitsgap4907.zendesk.com/hc/en-us/articles/9977686989468">Manage Your Plan</a></strong>: Learn how to easily check and manage your current Bitsgap subscription plan.</li>
<li>
<strong><a href="https://bitsgap4907.zendesk.com/hc/en-us/articles/9977823378716">Upgrading Your Subscription</a></strong>: Unlock advanced features and enhance your trading experience by upgrading your plan.</li>
</ul>
<hr>
<h3 id="h_01JJ45HQVWGMYPBW5THFRAFG1Z">Need Assistance?</h3>
<p>If you encounter any issues or have questions, don’t hesitate to contact the Bitsgap <a href="mailto:support@bitsgap.com"><span class="wysiwyg-underline" style="color: #1155cc;">Customer Support</span></a> Team.</p>
</div>
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What is Auto-Renewal?

<p>In our iOS mobile application, there are certain restrictions regarding the payment options for subscription plans. These limitations are based on the user's country of residence and have been implemented to comply with local regulations. Below are the specific restrictions for different countries:</p>
<h3 id="h_01HVKETNNHPRJ8JE4NGSPKZRAW">Indonesia and Vietnam:</h3>
<p>Users from Indonesia and Vietnam are unable to make payments for yearly subscription plans.<br>Additionally, the PRO plan subscription cannot be purchased on a monthly basis in these countries.</p>
<h3 id="h_01HVKEVKGRXZR50P3SD00DJZ6M">Colombia and Tanzania:</h3>
<p>Users from Colombia and Tanzania are unable to purchase Advanced and PRO subscription plans for a yearly period.</p>
<h3 id="h_01HVKEVQB3VBVG9XHGJG9N5HQ7">Republic of Korea:</h3>
<p>Users from the Republic of Korea are unable to purchase PRO subscription plans for a yearly period.</p>
<p><br>To accommodate these limitations and provide transparency to our users, a notification will be displayed on the payment interface for iOS users in affected countries. This notification will indicate <strong>"Not supported for your country"</strong> when users attempt to subscribe to unavailable plans in their region.</p>
<p>We apologize for any inconvenience these restrictions may cause. Our aim is to ensure compliance with local regulations and provide a seamless user experience within the constraints of each region's payment regulations.</p>
<p>For further assistance regarding payment options and restrictions, please don't hesitate to contact our customer support team.</p>

Payment Restrictions for Certain Countries on iOS

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<p>With Bitsgap, you can use your <strong>corporate account</strong> to pay purchase invoices. By making a payment with your business account, payments for any of your plans will be <strong>VAT-exempt</strong>.</p>
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<p class="notes"><strong>Attention<br></strong>This option is available for European companies only.</p>
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<h2 id="h_760c615279">How can I purchase a subscription using my corporate account?</h2>
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<p>1. Go to the <a href="https://app.bitsgap.com/settings/plan" target="_blank" rel="nofollow noopener noreferrer">Manage plans</a> page.</p>
<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/9977580984348" alt="cc1.png"></p>
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<p>2. Select your preferred plan and click the [<strong>Upgrade to…</strong>] or [<strong>Extend subscription]</strong> button.</p>
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<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/11808676470556" alt="ENGEU.jpg"></p>
<p>3. Click the "<strong>Corporate account</strong>" toggle on the checkout page.</p>
<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/11808612447516" alt="ENGCOR1.jpg"></p>
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<p>4. Insert your company details.</p>
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<p class="notes"><strong>Note<br></strong>You may see your official company name, VAT number, and other details on the<strong> <a href="https://ec.europa.eu/taxation_customs/vies/" target="_blank" rel="nofollow noopener noreferrer">VIES website</a>.</strong></p>
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<p><strong>Please enter the details exactly as they appear on the VIES website. </strong>If your company is missing there, <strong>you should contact your local VAT authority</strong> for instructions on how to update your company information on the VIES website.</p>
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<p>5. Add in the company information, accept the <strong><a href="https://bitsgap.com/terms-conditions/tnc/" target="_blank" rel="nofollow noopener noreferrer">Terms and Conditions</a> </strong>and<strong> <a href="https://bitsgap.com/terms-conditions/privacy/" target="_blank" rel="nofollow noopener noreferrer">Privacy Policy</a></strong>, and proceed by clicking [<strong>Continue</strong>].</p>
<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/11808612449308" alt="ENGCOR2.jpg"></p>
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<p>Our system will initiate the synchronization and confirmation process of your company data with the VIES website. If the inserted data is correct, you will be forwarded to the next page to proceed with the payment.</p>
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<p id="h_c58c3843ca"><strong>Get stuck? Ask your question to our community on <a href="https://t.me/bitsgap" target="_blank" rel="nofollow noopener noreferrer">Telegram</a>!</strong></p>
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Subscription Management

How to Upgrade Your Subscription

How to Check and Manage Your Plan

What is Auto-Renewal?

Payment Restrictions for Certain Countries on iOS

How to purchase a plan as a Corporate Customer?