Common Questions

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<p>There is no limit on how many Bitsgap accounts you can create. You can have a paid subscription on all of your accounts, however, we do not provide any special discounts for users who have more than one account with a paid plan.</p>
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<p>Please be advised that if you create more than one account to use the trial, the second account will be blocked until you purchase any of our paid plans.</p>
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<p>You may always contact us via email at <a href="mailto:support@bitsgap.com" target="_blank" rel="nofollow noopener noreferrer">support@bitsgap.com</a> or message us in the live chat if you have any questions.</p>
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<p id="h_9936d0ddc6"><strong>Get stuck? Ask your question to our community on <a href="https://t.me/bitsgap" target="_blank" rel="nofollow noopener noreferrer">Telegram</a>!</strong></p>
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Can I have more than one account on Bitsgap?

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<p>Bitsgap does <strong>not</strong> have an option to access your exchange wallet and make any changes there. Your funds will always stay in your exchange account.</p>
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<p><strong>And here is why: </strong>To use Bitsgap services you only need to enable permissions to <strong>trade</strong> and read balance, the withdrawal option should be <strong>disabled</strong>. If our system notice that the API key you are trying to add is allowing to withdraw funds, then we will automatically <strong>reject your API key</strong> and ask you to change your permissions.</p>
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<p>This security measure also prevents any <strong>internal</strong> or <strong>external</strong> threats associated with API key management. More about the security in the following <a href="https://bitsgap4907.zendesk.com/hc/en-us/articles/9970358918812" target="_blank" rel="noopener noreferrer">article</a>.</p>
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<p id="h_11ddacc2e2"><strong>Get stuck? Ask your question to our community on <a href="https://t.me/bitsgap" target="_blank" rel="nofollow noopener noreferrer">Telegram</a>!</strong></p>
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Does Bitsgap have access to my exchange wallet?

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<p>As a trading platform, we fully understand the trader's doubt and fear about giving access to your exchange accounts via API key. The Bitsgap platform was built <strong>by traders for traders</strong>, and we put security questions <strong>in the first place</strong>.</p>
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<p>You must be sure that your funds and orders are secured and that no one will get unauthorized access to your Bitsgap account. While we cannot disclose all of our security standards and techniques, we would like to highlight the essential part of it:</p>
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<h2 id="account-access">Account Access</h2>
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<strong>All login attempts are secured</strong> - if we ever notice your account trying to connect from an unknown device or location, you will receive a confirmation email to authorize access.</li>
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<strong>Protection from failed login attempts</strong> - failed login attempts will result in temporary IP address lockout to prevent password match attacks.</li>
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<strong>Complex password support</strong> - you can use a long and mixed password with a combination of letters, numbers, and symbols.</li>
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<strong>Two-factor verification</strong> - one-time use token to allow authorization to your account. We encourage all users to install the 2FA application on the mobile device as an extra security layout.</li>
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<h2 id="api-keys">API Keys</h2>
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<strong>Limited access to your API key</strong> - you are the one who decides all the settings for your API key. To utilize the Bitsgap platform at full power, we require only access to your trade history, balance view, and trading.</li>
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<strong>No withdrawal allowed in the permissions</strong> - as an extra security measure, whenever you add your API key, we always check if you have restricted the option to withdraw funds. The API key will <strong>not be accepted</strong> if this option is enabled.</li>
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<strong>API keys are always hidden in an encrypted format</strong> - your password and API keys are always encrypted, and no one except you and your exchange has access to them.</li>
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<h2 id="employee-security">Employee Security</h2>
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<strong>Secure network structure</strong> - all user information is stored on a secure network guarded by a strong firewall that no one outside the company can access.</li>
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<strong>Employees are restricted to the area of their expertise</strong> - to eliminate human mistakes and protect our users from inside, every Bitsgap member has a limited right and access to the system based on their job assignments.</li>
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<strong>Sensitive &amp; account information is never transmitted outside the network</strong> - we never share, send or show users' personal information to any 3rd party outside the system.</li>
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<strong>2FA authorization and internal security audit</strong> - all employees must use a strong password and two-factor authorization to access the Bitsgap network.</li>
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<h2 id="system--server">System &amp; Server</h2>
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<strong>RSA 2048 encryption</strong> - the easiest way to explain it is to say that most banks worldwide use 1024-bit encryption. That makes Bitsgap <strong>twice as safe as the online bank</strong> you are using <em>(To put it in numbers, if a person chooses to "crack" your API key, it will take them over a hundred lifetimes to go through every possible combination)</em>.</li>
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<strong>Encrypted delivery</strong> - when you add an API key to Bitsgap, the browser initiates an encryption process on your side and securely delivers your API to our server.</li>
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<p id="h_b5889b25be"><strong>Get stuck? Ask your question to our community on <a href="https://t.me/bitsgap" target="_blank" rel="nofollow noopener noreferrer">Telegram</a>!</strong></p>
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Common Questions

Can I have more than one account on Bitsgap?

Does Bitsgap have access to my exchange wallet?

How secure is Bitsgap? Is it safe to use?