Security

<p>Enhance your account security and experience the benefits of passwordless authentication!</p>
<p>A passkey is an authentication technology that allows you to log in without entering a password. Instead, you enable an “authenticator” to generate a passkey. The authenticator can be your smartphone, another device, a password manager that supports passkeys, etc.</p>
<p>The authenticator still requires user verification through a password, PIN, or biometrics (such as Face ID or Touch ID), which adds both security and convenience.</p>
<h2 id="h_01J1CQHQE3R2QXYVMG0PFW74RY">How to create a passkey</h2>
<p>To enable the passkey authentication for your account, make sure to follow the next steps:</p>
<p>1. From your profile menu in the top-right corner, go to the <strong>Settings</strong> page:<br><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/14665639196572" alt="Untitled.png"></p>
<p>2. In the <strong>Security</strong> tab, switch the <strong>Passkey</strong> toggle.<br><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/14665639202332" alt="Untitled (1).png"></p>
<p>3. In the <strong>Your active keys</strong> section, click on [<strong>Add new key</strong>].<br><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/14665639203484" alt="Untitled (7).png"></p>
<p>4. In the pop-up window, choose the authentication option that suits you best. Then, follow the prompts to confirm the passkey creation:<br><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/14665639204380" alt="Untitled (3).png"></p>
<p>5. After going through the suggested steps, set the <strong>name</strong> for your security key and click on [<strong>Add</strong>] to complete the passkey creation.<br><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/14665583229212" alt="Untitled (4).png"></p>
<p>Done! The passkey authentication has been enabled on your account.</p>
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<span class="notion-enable-hover" data-token-index="0">How to create a passkey via Mobile App</span>
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<p><span class="notion-enable-hover" data-token-index="0">To add a passkey via the app, go to <span class="notion-enable-hover" style="font-weight: 600;" data-token-index="1">Settings </span>→ <span class="notion-enable-hover" style="font-weight: 600;" data-token-index="3">Security </span>→ <span class="notion-enable-hover" style="font-weight: 600;" data-token-index="5">Passkey</span>:</span></p>
<p><span class="notion-enable-hover" data-token-index="0"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/14898657858844" alt="Screenshot_3.jpg"></span></p>
<p><span class="notion-enable-hover" data-token-index="0"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/14898657862300" alt="Screenshot_4.jpg"></span></p>
<p><span class="notion-enable-hover" data-token-index="0">Then, switch the&nbsp;<span class="notion-enable-hover" style="font-weight: 600;" data-token-index="1">Passkey</span>&nbsp;toggle and tap [<span class="notion-enable-hover" style="font-weight: 600;" data-token-index="3">Add new passkey</span>].</span></p>
<p><span class="notion-enable-hover" data-token-index="0"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/14898657867804" alt="Screenshot_5.jpg"></span></p>
<p><span class="notion-enable-hover" data-token-index="0">In the pop-up window, follow the prompts to confirm the passkey creation.</span></p>
<h2 id="h_01J1CQHQE3F0H73JDR3CY4DN50">How to manage existing passkey</h2>
<p>In the <strong>Passkey</strong> → <strong>Your active keys</strong> section (the <strong>Passkey</strong> section for the mobile app users), you can view the information about your enabled passkey, edit and delete it:</p>
<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/14665583230364" alt="Untitled (5).png"></p>
<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/14898664015132" alt="Screenshot_6.jpg"></p>
<p>Once the passkey is connected, you can always log in to your Bitsgap account by <span class="discussion-id-982040dc-08f7-4a89-8f08-a3b29a021858 notion-enable-hover" data-token-index="0">clicking o</span>r tapping the <strong>Passkey</strong> button.</p>
<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/14665583231644" alt="Untitled (6).png"></p>
<p>Using a passkey is a simple and fast way to access your account without entering a password. Passkeys are seamless and convenient to use while ensuring a higher level of security. This way, you can enjoy exploring the crypto world knowing your account is protected!</p>
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<p style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bolder;">Get stuck? Ask your question to our community on&nbsp;<a style="box-sizing: border-box; background-color: transparent; color: var(--linkcolor); text-decoration: underline;" href="https://t.me/bitsgap" target="_blank" rel="nofollow noopener noreferrer">Telegram</a>!</strong></p>
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How to create a passkey for your Bitsgap account

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<h2 id="h_80fa0b9678">How do I enable 2FA?</h2>
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<p>2-factor authenticator (2FA) is an additional safety measure that helps to keep your Bitsgap account safe. To enable it, please do the following:</p>
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<p id="h_5988941c09">1. Go to the <a href="https://app.bitsgap.com/settings/security" target="_blank" rel="nofollow noopener noreferrer">Settings page</a>.</p>
<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/9969970452892" alt="fa1.gif"></p>
<p id="h_9d522a645b">2. From the Account Details tab, move to the Security tab.</p>
<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/11830545116444"></p>
<p id="h_c63f7127a5">3. Switch the toggle of the <strong>Authenticator.</strong></p>
<p><strong><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/9969970459548" alt="fa3.jpeg"></strong></p>
<h4 id="h_44afd237bf">4. Now install Google Authenticator or Authy and proceed to the next step.</h4>
<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/9969927172892" alt="fa4.jpeg"></p>
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<h4 id="h_fbce4afe64">5. Open your 2FA app and scan a QR code.</h4>
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<p>If it doesn't get scanned, you may enter a setup (secret) key located under the code. Once done, you can move to the next step.</p>
<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/9969970462620" alt="fa5.jpg"></p>
<h4 id="h_ce9802a855">6. You will see a new code on your 2FA app. Enter that code until it renews again, and press the <strong>Activate 2FA</strong> button.</h4>
<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/9969970463260" alt="fa6.gif"></p>
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<p>Done! 2FA has been enabled on your account 🚀</p>
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<h2 id="h_ce8eb82932">How do I disable 2FA?</h2>
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<p>You can disable it on your account if you have a 2FA code. Just turn off the toggle in the <a href="https://app.bitsgap.com/settings/security" target="_blank" rel="nofollow noopener noreferrer">Security</a> tab, enter a code, and click [<strong>Turn Off 2FA</strong>].</p>
<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/9969927175452" alt="fa7.gif"></p>
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<p>However, if you do not have the 2FA app/codes anymore, please get in touch with us via <a href="mailto:support@bitsgap.com" target="_blank" rel="nofollow noopener noreferrer">support@bitsgap.com</a> or in the live chat and request disabling the 2-factor authenticator.</p>
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<p>The Bitsgap team will request some information about your account. Once all the provided information is checked, you will get a response from the team.</p>
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<p id="h_1ccf358e02"><strong>Get stuck? Ask your question to our community on <a href="https://t.me/bitsgap" target="_blank" rel="nofollow noopener noreferrer">Telegram</a>!</strong></p>
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How to enable and disable 2FA

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<p>If you want to reset your password and restore access to your account, then, in this article, you will learn how to do it step-by-step.</p>
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<h3 id="h_df89b8f737">1. Reset your password</h3>
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<p>The first step is to reset your password by clicking the <strong>Forgot password?</strong> link.</p>
<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/9970237223708" alt="re1.png"></p>
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<h3 id="h_0d3071563c">2. Enter your email</h3>
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<p>This link will redirect to the Reset Password page. Enter your email address and request a recovery link. The instruction will be sent to your email address <strong>within 5 minutes</strong>. If you do not see the password reset email in your inbox, please check Spam, Junk, and Promotions folders.</p>
<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/9970237224476" alt="re2.gif"></p>
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<p class="notes"><strong>Attention<br></strong>If you haven't received any email, please check your inbox domain's settings. They may have a strict policy in terms of incoming messages. Add <strong><a href="mailto:support@bitsgap.com" target="_blank" rel="nofollow noopener noreferrer">support@bitsgap.com</a></strong> and <strong><a href="mailto:noreply@bitsgap.com" target="_blank" rel="nofollow noopener noreferrer">noreply@bitsgap.com</a></strong> to your contact list and request a password reset again.</p>
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<h3 id="h_e0e3202644">3. Open the password reset link</h3>
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<p>Find the password reset email in your inbox, click the <strong>[Reset Password]</strong> button to confirm, and continue.</p>
<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/9970237225884" alt="re3.gif"></p>
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<h3 id="h_4963dc152e">4. Enter your new password</h3>
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<p>Now enter a new password. Please make sure that your password matches all the following criteria:</p>
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<li><strong>Be at least 8 characters;</strong></li>
<li><strong>Contain a lowercase letter;</strong></li>
<li><strong>Contain a capital letter;</strong></li>
<li><strong>Contain a number.</strong></li>
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<p>When you are ready, click the [<strong>Change]</strong> button.</p>
<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/9970245917852" alt="re4.gif"></p>
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<h3 id="h_8a653e1753">5. Log in to your Bitsgap account</h3>
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<p>After that, you will be redirected to the Login page. Enter your email address and the new password. Once done, you will be able to access your Bitsgap account.</p>
<p><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/9970245920028" alt="re5.gif"></p>
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<p id="h_2698c467e7"><strong>Get stuck? Ask your question to our community on <a href="https://t.me/bitsgap" target="_blank" rel="nofollow noopener noreferrer">Telegram</a>!</strong></p>
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How do I reset my password?

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<p>Once you have registered your Bitsgap account, you will normally receive an email confirming your account registration. It usually takes up to 10 minutes to reach your inbox. If, after this time, you haven't received your confirmation email, it could be that the email you were using was incorrect or the registration failed to complete.</p>
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<p>However, there are some steps for troubleshooting that you can follow in order to find your confirmation email:</p>
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<li>Check if you have signed up with the right email address.</li>
<li>Search your email inbox for the Bitsgap verification email. Go to your email inbox and try searching <a style="background-color: #ffffff;" href="mailto:noreply@bitsgap.com" target="_blank" rel="nofollow noopener noreferrer">noreply@bitsgap.com.</a>
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<li>Check your SPAM and Promo folder.</li>
<li>Check the settings of your email. Depending on the email provider you are using, some settings. could prevent our emails to reach your inbox. Make sure that Bitsgap-related emails are not filtered out of your inbox.</li>
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<p>If you still haven't received the Bitsgap verification email, please contact our customer support team!</p>
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<p id="h_30ecdf80f2"><strong>Get stuck? Ask your question to our community on <a href="https://t.me/bitsgap" target="_blank" rel="nofollow noopener noreferrer">Telegram</a>!</strong></p>
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Security

How to create a passkey for your Bitsgap account

How to enable and disable 2FA

How do I reset my password?

Why haven't I received my confirmation email?