Security

<p>Two-factor authentication (2FA) is an essential feature that adds an extra layer of security to your Bitsgap account. Follow this guide to enable, disable, or troubleshoot 2FA.</p>
<hr>
<p><strong>For a step-by-step tutorial, watch our video:&nbsp;<a href="https://www.youtube.com/watch?v=2tnQMeaiL0E"><span class="wysiwyg-underline" style="color: #1155cc;">How to Bitsgap: Ultimate 2FA Setup for Crypto Safety in 2023!</span></a></strong></p>
<p class="wysiwyg-text-align-center"><strong><span class="wysiwyg-underline" style="color: #1155cc;"><iframe src="//www.youtube-nocookie.com/embed/2tnQMeaiL0E" width="560" height="315" frameborder="0" allowfullscreen=""></iframe></span></strong></p>
<hr>
<h3 id="h_01JHX3G2D4YYEMNS2YTBYF9A05">In This Guide:</h3>
<ul>
<li><a href="#enabling-2fa" rel="noopener">Enabling 2FA</a></li>
<li><a href="#disabling-2fa" rel="noopener">Disabling 2FA</a></li>
<li><a href="#h_01JHX3G2D411ZDTPSEFWQ3XKDY">Troubleshooting 2FA Issues</a></li>
<li><a href="#h_01JHX3HA8BEDT6PDFH5SSVE6TC">Watch Our Video Guide</a></li>
</ul>
<hr>
<h3 id="h_01JHX3G2D4CXZE65DMRGC85C6T">Enabling 2FA</h3>
<ol>
<li>
<p><strong>Access the Security Settings</strong>:<br>Go to the <strong>Settings</strong> page and navigate to the <strong>Security</strong> tab.</p>
</li>
<li>
<p><strong>Activate the Authenticator</strong>:<br>Toggle on the <strong>Authenticator</strong> option.</p>
</li>
<li>
<p><strong>Install a 2FA App</strong>:<br>Download a 2FA app like <strong>Google Authenticator</strong> or <strong>Authy</strong> on your mobile device.</p>
</li>
<li>
<p><strong>Scan the QR Code</strong>:<br>Open your 2FA app and scan the QR code displayed on Bitsgap.</p>
<ul>
<li>If scanning fails, use the manual setup key provided below the QR code.</li>
</ul>
</li>
<li>
<p><strong>Enter the Generated Code</strong>:<br>Input the code displayed in your 2FA app and click <strong>Activate 2FA</strong>.</p>
</li>
</ol>
<p>🎉 <strong>Congratulations!</strong> 2FA is now enabled for your account.</p>
<hr>
<h3 id="h_01JHX3G2D4PEG5YYQ96RX6JS63">Disabling 2FA</h3>
<ol>
<li>Go to the <strong>Security</strong> tab and toggle off the <strong>Authenticator</strong> option.</li>
<li>Input the current 2FA code from your app.</li>
<li>Click <strong>Turn Off 2FA</strong> to disable it.</li>
</ol>
<p>💡 <strong>Lost Access to Your 2FA App?</strong><br>If you no longer have access to your authenticator app, contact Bitsgap support at <strong><a rel="noopener">support@bitsgap.com</a></strong> or via live chat. Provide your account details, and the support team will assist after verification.</p>
<hr>
<h3 id="h_01JHX3G2D411ZDTPSEFWQ3XKDY">Troubleshooting 2FA Issues</h3>
<p>If your 2FA codes are not working, it may be due to time desynchronization. To fix this:</p>
<ol>
<li>Open the <strong>Google Authenticator</strong> app.</li>
<li>Tap <strong>Settings</strong> → <strong>Time Correction for Codes</strong> → <strong>Sync Now</strong>.</li>
<li>Wait for the app to confirm synchronization.</li>
</ol>
<p>This resolves most 2FA issues.</p>
<hr>
<h3>What's Next</h3>
<ul>
<li>
<p><strong><a href="https://bitsgap4907.zendesk.com/hc/en-us/articles/13091203806364">How to Connect Your Exchange to Bitsgap</a></strong>: Ensure a seamless setup by linking your exchange account with Bitsgap to start trading effortlessly.</p>
</li>
<li>
<p><strong><a href="https://bitsgap4907.zendesk.com/hc/en-us/articles/13091210942364">Launching Your First Bot</a></strong>: Take the next step by setting up your first trading bot and automating your crypto trading strategy.</p>
</li>
</ul>
<hr>
<h3 id="h_01JHX3JGQDRVEVSN205X27PTDN">Need Assistance?</h3>
<h4 id="h_01JJ531238D1VS7QJ9TDPXE78K">If you encounter any issues or have questions, don’t hesitate to contact the Bitsgap <a href="mailto:support@bitsgap.com"><span class="wysiwyg-underline" style="color: #1155cc;">Customer Support</span></a> Team.</h4>

How to Enable and Manage 2FA on Bitsgap

<p>Passkeys offer a secure and convenient way to log in without traditional passwords, leveraging authentication methods such as PINs, biometrics (e.g., Face ID or Touch ID), or a password manager. Follow these steps to set up and manage a passkey for your Bitsgap account.</p>
<hr>
<h3 id="h_01JJ422P56X9VWHK4AV6G4HEXX">Overview</h3>
<ul>
<li>
<p id="h_01JJ4225K9AEFQSA9X566BD6DV"><a href="#h_01JJ4225KAR31ZMM4BH0HHXCHS">How to Create a Passkey</a></p>
<ul>
<li>
<p><a href="#h_01JJ4225KA1P72YH33DWFWJK2J">On the Web Platform</a></p>
</li>
<li>
<p><a href="#h_01JJ4225KAFA73HVMR5H7P7QVX">On the Mobile App</a></p>
</li>
</ul>
</li>
<li>
<p id="h_01JJ4225KA20C3JGDB5ZWZ50DD"><a href="#h_01JJ4225KARCH8QP7JA8AMVNGC">Managing Existing Passkeys</a></p>
</li>
<li>
<p id="h_01JJ4225KAPSTSN2ZR8QC66F37"><a href="#h_01JJ4225KA6ARNGV8W6KWS6Q7X">Logging In with a Passkey</a></p>
</li>
</ul>
<hr>
<h3 id="h_01JJ4225KAR31ZMM4BH0HHXCHS">How to Create a Passkey</h3>
<h4 id="h_01JJ4225KA1P72YH33DWFWJK2J">On the Web Platform</h4>
<ol>
<li>
<strong>Navigate to Account Settings:</strong><strong><br></strong>From the profile menu (top-right corner), go to <strong>Settings</strong>.</li>
</ol>
<p class="wysiwyg-indent1 wysiwyg-text-align-center"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/18044228120348" width="252" height="369"></p>
<ol start="2">
<li>
<strong>Access Security Settings:</strong><strong><br></strong>Open the <strong>Security</strong> tab and enable the <strong>Passkey</strong> toggle.</li>
</ol>
<p class="wysiwyg-indent1 wysiwyg-text-align-center"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/18044243773980" width="418" height="317"></p>
<ol start="3">
<li>
<strong>Add a New Passkey:</strong><strong><br></strong>Under "Your active keys," click <strong>[Add new key]</strong>.</li>
</ol>
<p class="wysiwyg-indent1 wysiwyg-text-align-center"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/18044243778972" width="419" height="245"></p>
<ol start="4">
<li>
<strong>Choose Authentication Method:</strong><strong><br></strong>In the pop-up, select your preferred authenticator (smartphone, password manager, etc.) and follow the prompts.</li>
</ol>
<p class="wysiwyg-indent1 wysiwyg-text-align-center"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/18044228125340" width="402" height="376"></p>
<ol start="5">
<li>
<strong>Finalize Setup:</strong><strong><br></strong>Name your security key and click <strong>[Add]</strong> to complete the process.</li>
</ol>
<p class="wysiwyg-indent1 wysiwyg-text-align-center"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/18044228132764" width="420" height="245"></p>
<h4 id="h_01JJ4225KAFA73HVMR5H7P7QVX">On the Mobile App</h4>
<ol>
<li>
<strong>Go to Security Settings:</strong><strong><br></strong>Navigate to <strong>Settings → Security → Passkey</strong> in the app.</li>
</ol>
<p class="wysiwyg-indent1 wysiwyg-text-align-center"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/18044243787676" width="183" height="372"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/18044228140956" width="181" height="372"></p>
<ol start="2">
<li>
<strong>Enable Passkey Authentication:</strong><strong><br></strong>Toggle the <strong>Passkey</strong> option and tap <strong>[Add new passkey]</strong>.</li>
</ol>
<p class="wysiwyg-indent1 wysiwyg-text-align-center"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/18044243791644" width="179" height="372"></p>
<ol start="3">
<li>
<strong>Follow Prompts:</strong><strong><br></strong>Complete the setup process using the pop-up instructions.</li>
</ol>
<hr>
<h3 id="h_01JJ4225KARCH8QP7JA8AMVNGC">Managing Existing Passkeys</h3>
<ul>
<li>Access the <strong>Your active keys</strong> section on the web or the <strong>Passkey</strong> section in the app.</li>
<li>View details, edit, or delete existing passkeys as needed.</li>
</ul>
<p class="wysiwyg-indent1 wysiwyg-text-align-center"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/18044243796508" width="342" height="179"></p>
<p class="wysiwyg-indent1 wysiwyg-text-align-center"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/18044228151708" width="223" height="462"></p>
<hr>
<h3 id="h_01JJ4225KA6ARNGV8W6KWS6Q7X">Logging In with a Passkey</h3>
<p>Once a passkey is set up, click or tap the <strong>Passkey</strong> button during login for a seamless experience.</p>
<p class="wysiwyg-text-align-center"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/18044228154140" width="390" height="353"></p>
<hr>
<h3 id="h_01JJ429C9EMAAAXBZD2PT4081K">What's Next</h3>
<ul>
<li>
<strong><a href="https://bitsgap4907.zendesk.com/hc/en-us/articles/13091210942364">Launching Your First Bot</a></strong>: Start your automated trading journey today by setting up your first trading bot on Bitsgap.</li>
<li>
<strong><a href="https://bitsgap4907.zendesk.com/hc/en-us/articles/9969871611676">Enabling 2FA for Enhanced Security</a></strong>: Protect your account with an extra layer of security by enabling Two-Factor Authentication (2FA) on Bitsgap.</li>
</ul>
<hr>
<h3 id="h_01JJ427GKJFSY4NHR5Y1P6P4RJ">Need Assistance?</h3>
<p>If you encounter any issues or have questions, don’t hesitate to contact the Bitsgap <a href="mailto:support@bitsgap.com"><span class="wysiwyg-underline" style="color: #1155cc;">Customer Support</span></a> Team.</p>

Enabling Passkey Authentication for Your Bitsgap Account

<div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left">
<p>If you want to reset your password and restore access to your account, then, in this article, you will learn how to do it step-by-step.</p>
<hr>
<h3 id="h_01JJ42QSE5ENHYSY8C94MQWXKH">How to Reset a Password</h3>
</div>
<div class="intercom-interblocks-subheading4 intercom-interblocks-align-left">
<h4 id="h_df89b8f737">Step 1. Reset your password</h4>
</div>
<div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left">
<p>The first step is to reset your password by clicking the <strong>Forgot password?</strong> link.</p>
<p class="wysiwyg-text-align-center"><img src="https://bitsgap4907.zendesk.com/hc/article_attachments/9970237223708" alt="re1.png"></p>
<div class="intercom-interblocks-subheading4 intercom-interblocks-align-left">
<h4 id="h_0d3071563c">Step 2. Enter your email</h4>
</div>
<div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left">
<p>This link will redirect to the Reset Password page. Enter your email address and request a recovery link. The instruction will be sent to your email address <strong>within 5 minutes</strong>. If you do not see the password reset email in your inbox, please check Spam, Junk, and Promotions folders.</p>
<div class="intercom-interblocks-callout">
<div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left">
<p class="notes"><strong>Attention<br></strong>If you haven't received any email, please check your inbox domain's settings. They may have a strict policy in terms of incoming messages. Add <strong><a href="mailto:support@bitsgap.com" target="_blank" rel="nofollow noopener noreferrer">support@bitsgap.com</a></strong> and <strong><a href="mailto:noreply@bitsgap.com" target="_blank" rel="nofollow noopener noreferrer">noreply@bitsgap.com</a></strong> to your contact list and request a password reset again.</p>
</div>
</div>
<div class="intercom-interblocks-subheading4 intercom-interblocks-align-left">
<h4 id="h_e0e3202644">Step 3. Open the password reset link</h4>
</div>
<div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left">
<p>Find the password reset email in your inbox, click the <strong>[Reset Password]</strong> button to confirm, and continue.</p>
<div class="intercom-interblocks-subheading4 intercom-interblocks-align-left">
<h4 id="h_4963dc152e">Step 4. Enter your new password</h4>
</div>
<div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left">
<p>Now enter a new password. Please make sure that your password matches all the following criteria:</p>
</div>
<div class="intercom-interblocks-ordered-nested-list">
<div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left">
<ol>
<li><strong>Be at least 8 characters;</strong></li>
<li><strong>Contain a lowercase letter;</strong></li>
<li><strong>Contain a capital letter;</strong></li>
<li><strong>Contain a number.</strong></li>
</ol>
</div>
</div>
<div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left">
<p>When you are ready, click the [<strong>Change]</strong> button.</p>
<div class="intercom-interblocks-subheading4 intercom-interblocks-align-left">
<h4 id="h_8a653e1753">Step 5. Log in to your Bitsgap account</h4>
</div>
<div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left">
<p>After that, you will be redirected to the Login page. Enter your email address and the new password. Once done, you will be able to access your Bitsgap account.</p>
<hr>
<h3 id="h_01JJ42NVXDBW0E2XNCEXYTXABE">What's Next</h3>
<ul>
<li>
<strong><a href="https://bitsgap4907.zendesk.com/hc/en-us/articles/13091210942364">Launching Your First Bot</a></strong>: Start your automated trading journey today by setting up your first trading bot on Bitsgap.</li>
<li>
<strong><a href="https://bitsgap4907.zendesk.com/hc/en-us/articles/9969871611676">Enabling 2FA for Enhanced Security</a></strong>: Protect your account with an extra layer of security by enabling Two-Factor Authentication (2FA) on Bitsgap.</li>
</ul>
<hr>
<h3 id="h_01JJ42S8KY76QE4ZEJK97JF9CH">Need Assistance?</h3>
<p>If you encounter any issues or have questions, don’t hesitate to contact the Bitsgap <a href="mailto:support@bitsgap.com"><span class="wysiwyg-underline" style="color: #1155cc;">Customer Support</span></a> Team.</p>
</div>
</div>
</div>
</div>
</div>

How to Reset a Password

<p>The "Wrong Authorization Device" error is a security feature to protect your Bitsgap account. This error typically occurs when logging in from a new device or browser.</p>
<hr>
<h3 id="h_01JJ42WP9XDBFC95EB19BM78Q1">Follow These Steps</h3>
<p><strong>1. Login Attempt and Email Confirmation</strong></p>
<ul>
<li>Go to the <a href="https://bitsgap.com/sign-in"><span class="wysiwyg-underline" style="color: #1155cc;">Bitsgap login page</span></a> and log in with your credentials.</li>
<li>A login confirmation email will be sent to your registered email address.</li>
</ul>
<p><strong>2. Open the Confirmation Email</strong></p>
<ul>
<li>On the <strong>same device and browser</strong> where you initiated the login attempt, open your inbox.</li>
<li>Look for the latest Bitsgap email containing the verification link.</li>
</ul>
<p><strong>Note: </strong>Ensure you are using the same device and browser where the login was attempted. Opening the link on a different device or browser will not work and will result in an error.</p>
<p><strong>3. Verify and Re-Login</strong></p>
<ul>
<li>Click the confirmation link in the email. You will be redirected to the Bitsgap login page.</li>
<li>Enter your credentials again to access your account.</li>
</ul>
<hr>
<h3 id="h_01JJ42WVY1YYADZ4XV307YRKFP">Troubleshooting Tip</h3>
<p>If you don’t see the confirmation email, consult Bitsgap’s article on <a href="https://bitsgap4907.zendesk.com/hc/en-us/articles/9969643834524">missing emails</a>, or check your spam/junk folder.</p>
<hr>
<h3 id="h_01JJ42XGR2P12TT9BZ0MHN6NA3">What's Next</h3>
<ul>
<li>
<strong><a href="https://bitsgap4907.zendesk.com/hc/en-us/articles/13091210942364">Launching Your First Bot</a></strong>: Start your automated trading journey today by setting up your first trading bot on Bitsgap.</li>
<li>
<strong><a href="https://bitsgap4907.zendesk.com/hc/en-us/articles/14665639212956">Enabling Passkey for Enhanced Security</a></strong>: Secure your Bitsgap account with a passkey for stronger protection and peace of mind.</li>
</ul>
<hr>
<h3 id="h_01JJ42X1TVNKFBAQGXGZN6MWBQ">Need Assistance?</h3>
<p>If you encounter any issues or have questions, don’t hesitate to contact the Bitsgap <a href="mailto:support@bitsgap.com"><span class="wysiwyg-underline" style="color: #1155cc;">Customer Support</span></a> Team.</p>

Security

How to Enable and Manage 2FA on Bitsgap

Enabling Passkey Authentication for Your Bitsgap Account

How to Reset a Password

How to Fix the "Wrong Authorization Device" Error