Account Management & Security

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<p>Yes, you can create multiple Bitsgap accounts. However, there are a few important points to keep in mind:</p>
<h4 id="h_01JMXY8B7DKNMK51PRTTQP3GVH"><strong>Key Details:</strong></h4>
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<strong>No Account Limit:</strong> You can create as many accounts as you like.</li>
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<strong>Paid Subscriptions:</strong> Each account can have its own paid subscription, but <strong>no discounts</strong> are offered for users with multiple paid accounts.</li>
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<strong>Trial Restrictions:</strong> If you create multiple accounts to use the free trial, any additional accounts will be <strong>blocked</strong> unless a paid plan is purchased.</li>
</ul>
<p><strong>Need Assistance?</strong><strong><br></strong>If you encounter any issues or have questions, don’t hesitate to contact the Bitsgap <a href="mailto:support@bitsgap.com"><span class="wysiwyg-underline" style="color: #1155cc;">Customer Support</span></a> Team.</p>
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Can I Have More Than One Account on Bitsgap?

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<p>No, Bitsgap <strong>cannot access or make changes</strong> to your exchange wallet. Your funds remain securely in your exchange account at all times.</p>
<h4 id="h_01JMXYCHXPSDTFKETF8MNK5J5V"><strong>Here's Why:</strong></h4>
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<strong>Limited API Permissions:</strong>
<ul>
<li>When connecting your exchange account to Bitsgap, you only need to enable permissions for <strong>trading</strong> and <strong>reading balance</strong>.</li>
<li>The <strong>withdrawal option</strong> must remain disabled for security purposes.</li>
</ul>
</li>
<li>
<strong>Automatic Security Checks:</strong>
<ul>
<li>If the API key you provide includes withdrawal permissions, our system will <strong>reject the API key</strong> and prompt you to adjust the settings.</li>
</ul>
</li>
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<strong>Enhanced Protection:</strong>
<ul>
<li>These measures protect your account from both internal and external threats related to API key management.</li>
</ul>
</li>
</ol>
<h4 id="h_01JMXYCHXP72PBEB9ZRTX6FG00"><strong>Learn More:</strong></h4>
<p>For more information about Bitsgap's security measures, check out this detailed article:<a href="https://bitsgap.com/helpdesk/article/9970358918812-How-secure-is-Bitsgap-Is-it-safe-to-use"><span class="wysiwyg-underline" style="color: #1155cc;"> Security at Bitsgap</span></a></p>
<p>Your safety is our top priority!</p>
<p><strong>Need Assistance?</strong><strong><br></strong>If you encounter any issues or have questions, don’t hesitate to contact the Bitsgap <a href="mailto:support@bitsgap.com"><span class="wysiwyg-underline" style="color: #1155cc;">Customer Support</span></a> Team.</p>
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Does Bitsgap have access to my exchange wallet?

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<p>As a trading platform, we fully understand the trader's doubt and fear about giving access to your exchange accounts via API key. The Bitsgap platform was built <strong>by traders for traders</strong>, and we put security questions <strong>in the first place</strong>.</p>
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<p>You must be sure that your funds and orders are secured and that no one will get unauthorized access to your Bitsgap account. While we cannot disclose all of our security standards and techniques, we would like to highlight the essential part of it:</p>
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<h2 id="account-access">Account Access</h2>
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<strong>All login attempts are secured</strong> - if we ever notice your account trying to connect from an unknown device or location, you will receive a confirmation email to authorize access.</li>
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<strong>Protection from failed login attempts</strong> - failed login attempts will result in temporary IP address lockout to prevent password match attacks.</li>
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<strong>Complex password support</strong> - you can use a long and mixed password with a combination of letters, numbers, and symbols.</li>
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<strong>Two-factor verification</strong> - one-time use token to allow authorization to your account. We encourage all users to install the 2FA application on the mobile device as an extra security layout.</li>
</ul>
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<h2 id="api-keys">API Keys</h2>
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<ul>
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<strong>Limited access to your API key</strong> - you are the one who decides all the settings for your API key. To utilize the Bitsgap platform at full power, we require only access to your trade history, balance view, and trading.</li>
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<strong>No withdrawal allowed in the permissions</strong> - as an extra security measure, whenever you add your API key, we always check if you have restricted the option to withdraw funds. The API key will <strong>not be accepted</strong> if this option is enabled.</li>
<li>
<strong>API keys are always hidden in an encrypted format</strong> - your password and API keys are always encrypted, and no one except you and your exchange has access to them.</li>
</ul>
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<h2 id="employee-security">Employee Security</h2>
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<ul>
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<strong>Secure network structure</strong> - all user information is stored on a secure network guarded by a strong firewall that no one outside the company can access.</li>
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<strong>Employees are restricted to the area of their expertise</strong> - to eliminate human mistakes and protect our users from inside, every Bitsgap member has a limited right and access to the system based on their job assignments.</li>
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<strong>Sensitive &amp; account information is never transmitted outside the network</strong> - we never share, send or show users' personal information to any 3rd party outside the system.</li>
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<strong>2FA authorization and internal security audit</strong> - all employees must use a strong password and two-factor authorization to access the Bitsgap network.</li>
</ul>
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<h2 id="system--server">System &amp; Server</h2>
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<strong>RSA 2048 encryption</strong> - the easiest way to explain it is to say that most banks worldwide use 1024-bit encryption. That makes Bitsgap <strong>twice as safe as the online bank</strong> you are using <em>(To put it in numbers, if a person chooses to "crack" your API key, it will take them over a hundred lifetimes to go through every possible combination)</em>.</li>
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<strong>Encrypted delivery</strong> - when you add an API key to Bitsgap, the browser initiates an encryption process on your side and securely delivers your API to our server.</li>
</ul>
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<p id="h_b5889b25be"><strong>Get stuck? Ask your question to our community on <a href="https://t.me/bitsgap" target="_blank" rel="nofollow noopener noreferrer">Telegram</a>!</strong></p>
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How secure is Bitsgap? Is it safe to use?

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<p>Once you have registered your Bitsgap account, you will normally receive an email confirming your account registration. It usually takes up to 10 minutes to reach your inbox. If, after this time, you haven't received your confirmation email, it could be that the email you were using was incorrect or the registration failed to complete.</p>
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<p>However, there are some steps for troubleshooting that you can follow in order to find your confirmation email:</p>
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<li>Check if you have signed up with the right email address.</li>
<li>Search your email inbox for the Bitsgap verification email. Go to your email inbox and try searching <a style="background-color: #ffffff;" href="mailto:noreply@bitsgap.com" target="_blank" rel="nofollow noopener noreferrer">noreply@bitsgap.com.</a>
</li>
<li>Check your SPAM and Promo folder.</li>
<li>Check the settings of your email. Depending on the email provider you are using, some settings. could prevent our emails to reach your inbox. Make sure that Bitsgap-related emails are not filtered out of your inbox.</li>
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<p>If you still haven't received the Bitsgap verification email, please contact our customer support team!</p>
<hr>
<h3 id="h_01JJ434RV65CCCQM2T205ZN4J5">What's Next</h3>
<ul>
<li>
<strong><a href="#" rel="noopener">Upgrading Your Subscription</a></strong>: Unlock exclusive features and maximize your trading potential by upgrading your Bitsgap subscription today.</li>
<li>
<strong><a href="#" rel="noopener">Maximize Your Crypto Market Potential</a></strong>: Don’t miss out on the full power of crypto trading. Explore advanced strategies and tools to elevate your trading game on Bitsgap!</li>
</ul>
<hr>
<h3 id="h_01JJ435AP1D6JHZ4GYM3HZHK58">Need Assistance?</h3>
<p>If you encounter any issues or have questions, don’t hesitate to contact the Bitsgap <a href="mailto:support@bitsgap.com"><span class="wysiwyg-underline" style="color: #1155cc;">Customer Support</span></a> Team.</p>
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Account Management & Security

Can I Have More Than One Account on Bitsgap?

Does Bitsgap have access to my exchange wallet?

How secure is Bitsgap? Is it safe to use?

Why Haven't I Received My Confirmation Email?